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Đặt phòng khách sạn tại Agoda ?
Mình xin trích dẫn 1 bài về Agoda (bằng tiếng Anh nhé)
I booked Vista Grande Hotel in Osaka, Japan, for 2 nights. Then I phoned to their customer services hot-line and asked if I shorten my booking from 2 nights to 1 night, will they refund the first night room fee to me. I emphasized that I just wanted to CHECK if they will refund the 1st night fee, but do not want to confirm to shorten my booking. They said they will send an email to the hotel to ask, because I booked for special 2-night room fee. If I cancel the first night, the room fee for the 2nd night may be higher.
After few days, I suddenly received an email from AGODA. It said my cancellation of 1st night booking is confirmed! I was shocked, and phoned to their hot-line immediately. The agent advised me to re-book the hotel in their website MYSELF!!! It is unacceptable! I told her "It is your false, not my false." Then she said she will help me to book the hotel for the 1st night and will call me back. I asked her "Do you have any direct line?" She said no. OK, fine. I accepted it. And I asked her "How can I find you?"
She replied me "You can't find me." It is unacceptable answer!
After 5 mins, they called me back and said the hotel was fully booked. And they said what they can help me is to advise me to book other hotel in their website myself. I was so angry at that moment! They made a mistake and they wanted me to fix their mistake! They didn't admit any their wrong!
Finally, I had to book other hotel. They offered me 5% discount voucher. But the 5% discount is for the NEXT TIME BOOKING, not THIS TIME! The customer services are totally helpless.
Then I searched other hotel that still had room for 2 straight nights. I wanted to cancel all my booking (1 night left) in Vista Grande Hotel and changed to book other hotel for 2 straight nights. AGODA told me if I cancel my booking in Vista Grande Hotel, it will charge me a 1-night room fee. They made a mistake, they didn't fix it and they wanted to charge me! Does it make sense?!
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Link tham khảo...
http://www.complaintsboard.com/complaints/agoda-c561582.html
08:16 SA 06/02/2012
agoda.vn có văn phòng đại diện ở HN không ạ?
Mình đã xử dụng Agoda book quốc tế, đến nơi thì ks báo không có phòng, không biết gọi ai hết, đành chịu trả thêm tiền... cuối cùng mất 2 lần tiền... Sẽ không sử dụng Agoda nữa
08:15 SA 06/02/2012
w
wancheung
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I booked Vista Grande Hotel in Osaka, Japan, for 2 nights. Then I phoned to their customer services hot-line and asked if I shorten my booking from 2 nights to 1 night, will they refund the first night room fee to me. I emphasized that I just wanted to CHECK if they will refund the 1st night fee, but do not want to confirm to shorten my booking. They said they will send an email to the hotel to ask, because I booked for special 2-night room fee. If I cancel the first night, the room fee for the 2nd night may be higher.
After few days, I suddenly received an email from AGODA. It said my cancellation of 1st night booking is confirmed! I was shocked, and phoned to their hot-line immediately. The agent advised me to re-book the hotel in their website MYSELF!!! It is unacceptable! I told her "It is your false, not my false." Then she said she will help me to book the hotel for the 1st night and will call me back. I asked her "Do you have any direct line?" She said no. OK, fine. I accepted it. And I asked her "How can I find you?"
She replied me "You can't find me." It is unacceptable answer!
After 5 mins, they called me back and said the hotel was fully booked. And they said what they can help me is to advise me to book other hotel in their website myself. I was so angry at that moment! They made a mistake and they wanted me to fix their mistake! They didn't admit any their wrong!
Finally, I had to book other hotel. They offered me 5% discount voucher. But the 5% discount is for the NEXT TIME BOOKING, not THIS TIME! The customer services are totally helpless.
Then I searched other hotel that still had room for 2 straight nights. I wanted to cancel all my booking (1 night left) in Vista Grande Hotel and changed to book other hotel for 2 straight nights. AGODA told me if I cancel my booking in Vista Grande Hotel, it will charge me a 1-night room fee. They made a mistake, they didn't fix it and they wanted to charge me! Does it make sense?!
---
Link tham khảo...
http://www.complaintsboard.com/complaints/agoda-c561582.html